Can I cancel my order?

Track your order

You can track your order anytime, with or without an account.

Track my order

You have the option to cancel your order through the My Account section. Here's how:

1. go to My Account > Order History > Order Details;
2. Click Cancel Product(s);
3. Select the products you want to cancel;
4.  Confirm your selection;
5. Choose reason for cancellation;
6. Confirm cancellation.

If you don't have a vidaXL account, use our chatbot to cancel your order:

Chat now

Note: Orders can be cancelled within 60 to 90 minutes of being placed. If the order has already been shipped, you should refuse the delivery and contact our customer support team using the buttons below.

Contact Form (response: 1 business day)

Has your order been cancelled?

In some rare cases, we can’t deliver a product and need to cancel an order. The most common reasons are:

• The item is out of stock;
• Our seller could not confirm your order;
• Address information is unclear or incorrect.

Want to know more about orders at VidaXL? Read some of our related articles:

• Can I receive an invoice before I place my order?
• I didn't receive a confirmation email