How do I contact VidaXL?

Solution Wizard

If you have any issues with your order, you can resolve them using the Solution Wizard.
To access it, log into your account and navigate to: My Account > Order History;
Find the order that you need help with and click on Report a Problem.

 

Chat

For immediate assistance, you can contact us via chat.

Click the button below to start a chat conversation and we'll assist you immediately.


FAQ

You can find the answers to the most frequently asked questions on our FAQ page.

Click the button below to go directly to the FAQ page.


Email

You can send us a complete request via email by filling in our contact form. It helps us understand what your message is about. This way, we can resolve your request faster.

You should expect a response in 8 business hours. If you didn’t receive a reply, check the spam folder. Click the button below to send us an email.


Telephone

You can reach out to us by phone call.

You can submit a Callback request and our Customer Service will contact you within 1 business day.

If you choose this option, you will have to fill in our Callback request form. It will help us understand what your question is about, and we can speed up your request.

Click the button below to request a Callback.



You can reach us by phone from Monday to Friday.

Phone number: +971 8000321197
Opening hours: 09:00 - 18:00