How do I recognize a phishing email?

“Phishing” is when a scammer sends fake emails, which appear to come from well-known companies like vidaXL. They try and obtain personal information such as your password, bank, or credit card information. For example, a fraudulent email could be sent as a survey, competition, or social media post. The aim is to trick you into visiting a fake website or submitting your personal details through an unsecured site.

 

It might be a phishing email when…

• The message asks for personal information like your bank or payment details, username, or password.

• The sender’s email address looks suspicious.

 

vidaXL email address

We always contact you from email address template as described below, where ‘’ae’’ is the country code: @vidaxl.ae

 

Avoid the following situations:

Don’t make a payment to claim lottery or prize winnings or accept a promise to receive a large amount of money.

Don’t make a payment because you're guaranteed a credit card or a loan.

Don’t respond to an internet or phone offer that you're not sure is honest.

Don’t make a payment to someone you don't know or whose identity you can't verify.

Don’t respond to emails that ask you to provide bank account information, unless it’s from our official email address.

Don’t respond to emails that ask you to provide account information, such as your email address and password.

If you’re still unsure if we are the sender of the email, click here to fill in our contact form and we'll get back to you within 24 hours.