I haven’t received my complete order

Our products are often shipped in multiple batches. An item may be delivered in multiple batches and at different time slots.

If you've ordered several products, they can be delivered on different days.
You can see the expected delivery date for each product you ordered on My account.

In all cases, you can always check the most recent tracking information via the tracking portal link in your confirmation email.

Want to know more about deliveries at vidaXL? Read some of our related articles:

• Where can I see my shipping status?
• When will I receive my track and trace?
• How can I track my order?
• Why don't I receive my entire order in one delivery?