What products are excluded?

The legal right of withdrawal and the XLService does not apply to:

• Products that spoil quickly or have a limited shelf life;
• Products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery (for example: cosmetics);
• Customized products or products that are clearly intended for a specific person (for example: a t-shirt printed according to your specifications);
• Products that, after delivery, are irrecoverably mixed with other items due to their nature (for example: petrol after filling the tank);
• Defects in the product caused by the customer.