TERMS AND CONDITIONS – LOYALTY PROGRAM vidaXL + points

Effective Date: 2025-09-24

Applicable in: United Arab Emirates

Program Operator: vidaXL DWC-LLC, based at Business Centre Logistics City, Dubai Aviation City, P.O. Box 390667, Dubai UAE, registered under Dubai Aviation City Corporation,10475.

Introduction

vidaXL+ points is the loyalty program of vidaXL ("we", "us", or "vidaXL"), designed to reward our customers for their purchases. These Terms and Conditions govern your participation in the vidaXL+ points program in the UAE.

By joining the program, you agree to be bound by these Terms and Conditions, which supplement the general terms of use and sale on vidaXL.ae.

The vidaXL+ points program

The vidaXL+ points program allows eligible members to collect points on qualifying purchases of vidaXL-branded products and redeem them for discounts.

Membership Eligibility

1. Membership is only open to customers who are at least 18 years old and have created a vidaXL account.
2. Employees of vidaXL and individuals purchasing in bulk or for resale are excluded.
3. Membership is personal, non-transferable, and limited to one account per individual.
4. vidaXL reserves the right to decline membership applications for justified reasons, including fraud prevention or abuse.

Membership application

1. Any individual seeking to become a member of the vidaXL+ points Program may do so by logging into their vidaXL account online at vidaXL.ae or during the checkout process. By registering for the vidaXL+ points Program, you expressly confirm that you meet all applicable participation requirements and agree to be bound by these Terms and Conditions.
2. Any individual who creates a vidaXL account on or after 2025-09-24 shall, provided they have verified their email address, upon the successful creation of such account, be automatically enrolled in the vidaXL + program without further action required.
3. Any individual who has created a vidaXL account prior to 2025-09-24 but has not previously enrolled in the vidaXL+ program shall not be automatically added to the vidaXL+ program. Such individuals may elect to join the vidaXL+ program at any time by opting in through their vidaXL account.
4. All members, including those automatically enrolled, retain the right to opt out of the vidaXL+ program at any time. Opting out may be done through the member’s vidaXL account or by contacting vidaXL customer service.

Membership points

1. You earn eight (8) points for every 100 United Arab Emirates Dirham (100 AED) spent on “vidaXL” branded items purchased on vidaXL.ae.
2. Points will be awarded and made available to you on your account within 30 days of your purchase (starting from the day the order is placed and confirmed via email). Points cannot be used for any order placed prior to the expiry of the aforementioned 30 days period.
3. We will record the balance of your points in your vidaXL account in the vidaXL+ points section. Points cannot be redeemed until we have recorded them.
4. Points from canceled or returned items will be deducted from your points balance.
5. No points will be credited for purchases from other brands on vidaXL.ae. Points will not be awarded for purchases made through the guest checkout option or through other sales channels.
6. Any purchases you made before joining vidaXL + points are not eligible for points.
7. Points expire 6 months after receipt.
8. Points are non-transferable and cannot be exchanged for money.

Redeem points: rewards

1. Points can be used to receive a discount voucher at checkout by selecting a voucher code. The discount is determined by the total amount of points you convert into a coupon.

2. When redeeming points, the oldest points are used first.
3. The discount obtained by redeeming points cannot be used in combination with other discounts.
4. The maximum discount that can be achieved by redeeming points is 50 AED per order.

Communication

1. As part of vidaXL + points, you will receive marketing emails with offers and promotions from vidaXL.
2. vidaXL will also send you communications related to your vidaXL + points membership, such as a welcome email, statement emails, points accrual emails, or other communications to help us manage your vidaXL + points account.
3. You can unsubscribe from marketing emails in your vidaXL account or by clicking “unsubscribe” in the email footer.

Data protection

1. Your personal data will be processed in accordance with the vidaXL Privacy Policy, compliant with the UAE Federal Decree Law No. 45 of 2021 (PDPL). Further details can be found on the dedicated page of our website.
2. The loyalty program does not involve behavioral profiling or the use of sensitive personal data.
3. You may request access to, correction of, or deletion of your personal data at any time. We process your data in accordance with the data protection declaration, which you can find on the website under the dedicated section on our website.

Changes and termination by vidaXL

1. vidaXL reserves the right to withdraw or amend the vidaXL+ points program for future transactions at its reasonable discretion without prior notice.
2. vidaXL will post changes to the vidaXL+ points Program on the vidaXL website and may, in its sole discretion, suspend, modify or terminate the vidaXL+ points Program or a customer's eligibility for the vidaXL+ points Program without notice.
3. In the event of misuse, we may cancel all of the member's accumulated and accruing points and all rewards.

Termination of membership by vidaXL+ points

1. vidaXL+ members may cancel their membership with vidaXL+ at any time by contacting our customer service or by opting out through the member’s vidaXL account.

Applicable Law and Jurisdiction

1. These general terms and conditions are subject to UAE law. Any dispute, claim or controversy arising out of or in connection with these Terms or your participation as a vidaXL+ points member should be resolved by the competent court of Dubaï.

Definitions

Business: any natural or legal person under public or private law who acts for purposes arising within the scope of their professional activity of any kind;

Consumer: any natural person acting for purposes that do not fall within the scope of a commercial, industrial, artisanal, liberal or agricultural activity;

Member: any natural or legal person who is eligible for and has participated in the vidaXL+ points program.

vidaXL+ points Program: the loyalty program offered by vidaXL, the terms and conditions of which are set out herein.

If you have any questions about the vidaXL+ points program, please consult the FAQ page.